- Hong Kong IslandPermanent
Our client is a market leading education provider. They provide outstanding education and related services to students with expansion of partnerships with leading universities worldwide.
They are now recruiting the best talents to join their operation team as an admission officer in order to further expand their business in Hong Kong.
Attractive Salary Package with 17 days annual leave
- Tsuen Wan DistrictPermanent
- Monitor the whole operations team on a daily basis
- Quality checking on team's outbound and inbound responses
- Manage day-to-day membership services related enquiries by phone and email
- Monitor and identify customers' needs accurately and resolve effectively
- Address and respond to customers' feedback in an effective and tactful manner by written communication
- Manage and train new members in the team
- Work closely with the top management team
US based company
Stable work environment
- Lai Chi KokPermanent
Our client is an ecommerce start up with a successful track record. They are now looking for a Customer Service Manager to join their expanding team in their Hong Kong office.
Attractive salary package
Excellent work life balance
- Kowloon BayPermanent
- Provide the services to handle inquiries from a premium dedicated group of members in a proactive, efficient and tactful manner via inbound & outbound call, email, fax/letter.
- Analyze members' feedback and take appropriate action to address any issues in an efficient manner
- Coordinate with internal departments to ensure members receive the very best service throughout their journey
- Coordinate with related party to handle RVSP events which includes inviting members by call, updating attendance list and preparing summaries
- proactively exploring and identifying upselling/cross-selling opportunities is a credit
Excellent career development opportunity
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