Travel Agent/ Customer Service/ Admin/ Concierge - 16-18K
Attractive Remuneration Package
About Our Client
Our Client is a fast-growing hospitality chain with multiple businesses worldwide.
The company is now actively looking for an experienced and motivated customer service talent to join them.
- Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.
- Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy.
- Grow and nurture customer relationships on every interaction that results in measurable Customer value
- Document necessary account information and offer custom solutions that benefit the customer
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
The Successful Applicant
- Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
- Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
- Demonstrated consultative experience, ability to influence, resourceful
- Creative problem-solving, eager to find customized solutions
- Experience owning or working in a small business a plus
What's on Offer
- 5 Day Work
- Performance Bonus