Senior Customer Service Officer - Top HK Banks

Hong Kong Permanent
  • Stimulating job tasks and challenging work
  • Dynamic working environment

About Our Client

Our client is one of the well-known banks form Hong Kong, servicing for over 40 million customers with over 150 years of history. It mainly focuses on compliance services, wealth management services and other commercial banking business. The department is currently looking for a Senior Customer Service Officer to handle scheme member inquires/ complains and to resolve scheme member requests.

Job Description

  • Responsible for scheme member inquires and complaints, provide professional and timely solutions for members, employers, fund managers, external trustees, and authorities
  • Provide quality services with internal parties to resolve scheme member requests
  • Coordinate with team's member for uphold level of KPIs
  • Handle request, review user requirement for system enhancement
  • Coordinate and monitor various UATs and project
  • Participate in departmental projects, serve cross support for other teams with Member Services
  • Provide daily operation business, administration tasks, monthly reports for internal and external parties
  • Handle support for team manager and ad-hoc tasks

The Successful Applicant

  • Bachelor's Degree holder of Business/ Communication or relevant disciplines
  • At least 2 years experiences in customer services within banking industry, MPF/ pension knowledge is a must
  • Strong communication, sense of responsibility and good problem- solving skills
  • Professional telephone manner and complaint handling skills are essential
  • Strong customer-focus, open-minded and systematic thinking attitude
  • Excellent speaking skills in English and Chinese
  • Proficiency in MS office skills

What's on Offer

  • Dynamics working environment
  • Generous benefits package
  • Work life balance
Michelle Leung
Quote job ref
Phone number
+852 2258 3535

Job summary

Banking & Financial Services
Customer Service
What is your area of specialisation?
Financial Services
Hong Kong
Contract Type
Consultant name
Michelle Leung
Consultant contact
+852 2258 3535
Job Reference