Customer Service Officer - Native Mandarin Speaking

Hong Kong Permanent
  • MNC exposure
  • 5 day's work week

About Our Client

Our client is one of the fast-growing Fintech company with over 10 years of history. They are definitely the market leader with over 2.5 millions of clients across 160 countries. To cater the rapid growth of their business, they are now hiring a customer service Officer to join their wining team.

Job Description

  • Handle incoming enquiries via calls, emails and live chat in a timely manner
  • Maintain customer records and liaising with appropriate departments
  • Support customers with technical and troubleshooting issues
  • Resolve and follow up feedback in a professional manner
  • Liaise with all departments to resolve issues
  • Assist with Ad-hoc duties as assigned

The Successful Applicant

  • Experience in Fintech industry will be an advantage
  • Knowledge of any other languages will be an advantage
  • Able to work under pressure
  • Willing to perform shift duties
  • Excellent command in both spoken and written English and Chinese
  • Good command in computer skills e.g. Microsoft Office

What's on Offer

  • Attractive Salary Package
  • MNC exposure
  • 5 day's work week
  • Medical insurance
  • Friendly working environment
Contact
Yoyo Koo
Quote job ref
4139723
Phone number
+852 3602 2435

Job summary

Function
Specialisation
Location
Contract Type
Consultant name
Yoyo Koo
Consultant contact
+852 3602 2435
Job Reference
4139723